Transportation Services operational response to COVID-19 (coronavirus)

Updated 6/20/20 2:30 p.m.

We recognize these are unprecedented times and circumstances, and campus operations are rapidly changing. The following will help clarify transportation and parking efforts to support essential UW, UW Health, and UW affiliate employees.

Campus is restricted to essential and certain approved operations, although planning for reopening has begun. Stay tuned to and for the most up-to-date campus information and related resources. Details are fluid and may change frequently.

Transportation Services operations are reduced until campus directives say non-essential operations can resume. This post is a working document and will be updated with operational changes as new information becomes available.

Customer Service Locations

All Transportation Services office locations are closed as of March 18. Offices will be closed until campus directives state non-essential operations may reopen.

Customer emails will be addressed as necessary during this closure. Calls will be returned when possible. More detailed responses will follow when offices reopen. Questions about transportation during reduced campus operations can be sent to

    • Appeals, citations, and fee payments will be addressed when offices reopen. No escalation of fees will occur during our closure.
    • Product returns and refunds – See the March 25 guidance on product refunds and returns/cancellations for specific details. 4/30 reminder: non-cancellation refunds cannot be processed until our offices reopen and the full refund amount is determined. The refund amount depends on when a parking permit is required to park again for all campus lots. We do not have a timeline for when our offices will reopen.


Park and rides

Park and ride lots are open per normal schedule—no overnight or weekend parking. There is no shuttle service as of March 19. As per relaxed campus parking rules (see below), park and ride permit holders may park on campus in certain lots.

Details on park and ride service for fall 2020 will be shared when available.

Campus Parking

Until August 31, no parking permit or payment is required to park in most* surface lots and gated lots (ramps and garages). All timed “meter” (through vendor ParkMobile) stalls do not require payment. Flex permit holders do not need to start a paid parking session.

*Exceptions: There are certain controlled parking areas: high security areas, areas vital to researchers, and some lots near UW Hospital. A lot specific permit is required to park in these areas.

  • Controlled as of 3/17/20: Lot 11 (Bascom Hall), Lot 23 (Van Hise Garage), Lot 38 (Microbial Sciences Garage), and Lot 95 (HSLC Garage).
  • Controlled as of 3/23/20: Lot 13, 22, 51, 54, 56, 74, 81 and 82. If you do not have a lot specific permit for one of these surface lots but need access for your work, please email with the subject line “Requesting access for parking in [insert Lot #]”.
  • Controlled as of 5/11/20: At the request of UW Hospital administration, Lot 75 is restricted to UW Hospital and AFCH patients, visitors and Lot 75 permit holders.

For safety reasons, vehicles must be properly parked inside the lines for marked stalls and cannot park in restricted areas (ex. access aisle, fire lane, blocking someone in, etc.) or reserved stalls. Reserved stalls are specially signed and include department reserved, service/vendor and UW disabled stalls. A state DOT disabled permit or plate is required for use of UW disabled stalls.
Essential employee parking map (PDF)

Note: Campus buildings are closed and parking attached to those buildings may be impacted. This list will be updated as information is available:

  • Lot 80 is open, but Union South is closed. Foot traffic can use the open stairwell to access the Dayton Street patio area. Accessible parking is available in the circular drive off Dayton Street, between Union South and Computer Sciences.

UW administration has approved September 1 as the restart date for all campus resuming parking enforcement and payment for parking. Vehicles on campus will need to have a UW permit or use a visitor parking option. UW and UW affiliate employees who will need 2020-21 parking should consider what type of parking permit will best fit their needs and check out summer 2020 parking application deadlines for important dates.



Fleet Services

Due to campus travel restrictions, fleet reservations with a start date before 8/17/20 can not be created via the reservation portal. For more information, please contact Fleet at (608) 262-1307.

Details on campus travel restrictions found at

Bus service

Madison Metro Transit has implemented service changes and reduced operations. Find full, up-to-date details on the Metro COVID-19 service update webpage. The Metro website details which routes will run and their respective schedules.

Campus service is on recess schedule, when only Route 80 and 84 operate.

As of March 24, Metro is using a “rear door access only” process. This will minimize the number of passengers passing closely by drivers.  Only passengers who use a wheelchair or need assistance will use the front door. All other riders enter and exit through the rear door.

Metro is limiting bus capacity to 25 people (capacity raised as of 6/19/20) to allow for CDC recommended physical distancing. Metro will also be increasing the number of buses on select routes with high ridership in order to meet demand while still maintaining the set maximum capacity.

Need help figuring out how to get to campus with these changes? Email for assistance. And if you’re using Google Maps, set the date of travel to a Saturday to see a recommended travel plan.

Campus accessible circulator shuttle

Accessible circulator shuttle does not operate during summer recess. Updates on fall 2020 service plans will be shared when available.


SAFEwalk is closed starting March 18. Updates on fall 2020 service plans will be shared when available.

University Bicycle Resource Center

The University Bicycle Resource Center is closed and all UBRC courses for the spring semester were canceled to follow the campus directive to cancel non-essential group gatherings.

All “air and repair” locations are available.

Updates on URBC status and events will be provided as they are available.

The overall campus situation is being monitored and adjustments to Transportation Services operations will be made as needed. Your patience and understanding are appreciated.

Again—please visit and for the most up-to-date campus information and related resources.