Door-to-door transportation between UW campus buildings is free for university employees, students and visitors with mobility disabilities and other mobility issues, whether permanent or temporary.
Call or email to schedule one-time or recurring rides. No pre-registration is required.
For service to non-campus buildings or locations outside the shuttle boundary, register for Metro Transit paratransit service.
Schedule a ride
Service hours
7:30 a.m.–7:30 p.m., Monday through Friday
Service is available during fall and spring class sessions and exam periods.
No service on weekends, UW holidays, summer, winter break or spring break.
For pick-up, call (608) 890-1352 or email uwshuttle@goriteway.com.
The accessible shuttle is a four-door van marked with the UW and Riteway logos. The van is wheelchair accessible with a ramp and with securements for wheelchairs.
Please contact Riteway at (608) 890-1352 or uwshuttle@riteway.com for additional visual descriptors, as vehicle specifics may change.
Shuttle tracker
Track real-time shuttle locations at herecomesthebus.com or with the “Here Comes the Bus” mobile app.
Refer to the how-to guides to add the UW accessible shuttle to your account.
For questions about a scheduled ride, or if your ride did not arrive, call (608) 890-1352 or email uwshuttle@goriteway.com.
How to ride
The accessible circulator shuttle provides on-call and pre-scheduled service. There is no regular fixed route, so you must call ahead to schedule a ride. Pre-scheduling recurring rides is recommended.
To get started, call (608) 890-1352 or email uwshuttle@goriteway.com.
- Submit your ride request as far in advance as possible, or at least one hour before your desired pickup time.
- Request pick-up and drop-off at any UW campus building within the shuttle service boundary.
- Give the dispatcher your name, a call-back number, pick-up address and desired pick-up time.
- Give a 20-minute window for your desired pick-up time.
- Be aware that it may take up to 30 minutes after your pick-up time to be dropped off at your destination.
- Provide instructions about assistance you may need to board the vehicle or requirements for a ramp and/or tie-downs for mobility equipment.
Confirmation
- If you provide an email address when you call to schedule a ride, you will receive emailed confirmation that your ride has been scheduled.
- If you provide a mobile phone number, you will receive a text notification when your ride is on the way.
Shuttle tracking
Track real-time shuttle locations at herecomesthebus.com or with the “Here Comes the Bus” mobile app. Click here for how-to guides to set up an account.
- Signal to the driver when the shuttle approaches, if you are able. The driver will exit the vehicle and check for riders.
- If you’re concerned about being passed, call the Riteway dispatcher at (608) 890-1352 to tell them where you will be waiting so the driver can find you.
- Please let the driver know if you require boarding assistance, and if you have any other instructions regarding a wheelchair or other mobility equipment.
- Tell the driver where you are going when you board.
- The shuttle will pick up and drop off as close to your destination as is legally possible.
If a ride does not arrive as expected, please call Riteway at (608) 890-1352. Calls are forwarded until a live person answers.
Service area map
Accessible text description:
Accessible shuttle boundaries are Lake Mendota to the north between Walnut Street to N. Frances Street, Marsh Drive to the north of the UW Hospital (passing in front of the Nielsen Tennis Stadium), University Bay Drive to the west, Campus Drive to the south between University Bay Drive and Lathrop Street, and Regent Street to the south between Lathrop Street and Frances Street.
