Office Locations and Hours
Updated 1/12/21
Transportation Services reopened the WARF and 21 N. Park Street office locations to customers as of August 24, 2020. Certain rules are in place at each location to ensure the safety of our employees and our customers. Please follow the posted signage and directions from employees.
To minimize in-person traffic within our offices we strongly encourage online purchases of permits and passes by using our eBusiness purchasing portal–see the permit page for specific permit purchase/application details and the employee bus pass page for bus pass ordering info. Not all products are available for purchase online.
We also offer a contactless drive-thru at our 21 N. Park Street office. See chart below for hours of operation.
Curbside pick-up – Customers who order certain permit products online are able to pickup their purchases at the WARF location’s new curbside pick-up stalls as of August 26. These stalls are only for pickup of online permit orders (see purchase receipt for details), they are not available as an alternative for in-person purchases. See chart below for hours of operation.
Holiday hours: All Transportation Services offices are closed January 18, 2021 for Martin Luther King, Jr. Day. Regular hours resume at the WARF and 21 N. Park Street offices on January 19.
| WARF Building – OPENED 8/24/20 | 21 N. Park Street – OPENED 8/24/20 | American Family Children’s Hospital – CLOSED UNTIL FURTHER NOTICE |
|---|---|---|
| Room 124 610 Walnut Street Madison, WI 53726 |
21 North Park Street Suite 1200 Madison, WI 53715 |
Room E004 1675 Highland Avenue Madison, WI 53792 |
| (608) 263-6667 Fax: (608) 890-1359 |
(608) 263-6667 Fax: (608) 890-1359 |
(608) 263-6667 Fax: (608) 890-1359 |
| Office hours: 7:15 a.m. to 4:30 p.m. M – Tu 8 a.m. to 4 p.m. W 7:15 a.m. to 4:30 p.m. Th – F Curbside pick-up hours: 8 a.m. to 3:30 p.m. M – F |
Drive-thru hours: 7:15 a.m. to 4:30 p.m. M – Tu 8 a.m. to 4 p.m. W 7:15 a.m. to 4:30 p.m. Th – F Lobby hours: 8 a.m. to 4 p.m. M – F |
Hours: 7:15 a.m. to 12:30 p.m. M 7:15 a.m. to 11 a.m. Tu 8 a.m. to 11 a.m. W 7:15 a.m. to 11 a.m. Th – F |
Scheduled Office Closures (Legal Holidays)
- 2020: January 1, January 20, May 25, July 4, September 7, November 26, December 24, December 25, December 31
- 2021: January 1, January 18, May 31, July 5 (Observed), September 6, November 25, December 24, December 25, December 31